Serve you at doorstep!
Commute fee of all service providers are included
All service providers are Thai, they are well-trained and background checked
service.scope
service.scope
Ironing
✅ Iron only by using the customer's iron.
💡 Duration of ironing depends on the style and difficulty of the fabric.
Terms of service
⚠️ Does not include laundry & dry the clothes.
⚠️ Does not include clothes that require special care, such as evening dress, silk cloth, woolen cloth, wedding dress, graduation gown, fiberglass dress, sequin or lace dress.
⚠️ Does not include general personal clothing such as underwear, boxer shorts, and socks, including a blanket, sheets, duvet, and bedding set.
Refund policy
Bank transferThe system will refund back within 14-20 working days.
Credit cardThe system will refund back to your credit card within 30-60 days or the next bill, depending on your bank.
Debit cardThe system will refund back to your credit card within 45-60 days, depending on your bank.
Cancellation and Rescheduling Policy
To ensure service quality and effective workforce scheduling, the company has established the following terms for service cancellation and rescheduling:
1. Service Cancellation Policy
The company reserves the right to deduct a service fee based on the cancellation notice period as follows:
- More than 24 hours in advance: 5% service fee deduction
- More than 12 hours but not exceeding 24 hours in advance: 50% service fee deduction
- Less than 12 hours in advance: No refund, full service charge applies
2. Service Rescheduling Policy
- More than 24 hours in advance: Free rescheduling
- More than 12 hours but not exceeding 24 hours in advance: Rescheduling fee of 200 THB per request
- Less than 12 hours in advance: Rescheduling is not allowed, and the full service charge applies
For further inquiries, please contact our customer service team Line@seekster
When system is unable to find providers
Customer needs to contact us on Line: @seekster to:1. Get a full refund.Or2. Reschedule.
Notes
• Kindly advise the service provider on how to use your clothes iron.
• Kindly advise the service provider on any specific request on any cloth that may need to be very careful.
• Condo/Apartment may need authorization from jurastic person including some property, the outsider would not allow to go up the building after 5 p.m. If the service providers has arrived and cannot provide service. The customer has to pay the commute fee to the service provider 200 baht.
Insurance coverage
🔉 Insurance coverage for damages up to 20,000 baht.
🔉 In the case of damages due to the action of providers, the customer must inform customer service within 24 hours. The customer must prepare the damage claim document as follows:
1. Receipt of damaged items or evidence that shows the value of the damaged item.
2. Image of damaged items caused by providers.